Privacy Policy

Privacy Policy

RuneScapeServices, below referred to as we, respects your privacy rights and recognizes the importance of protecting the personal information – as outlined below – that you provide us with. This privacy policy describes how and why we collect, store and use the personal information you provide us with and the actions you can take to access, correct or delete this information. By using this website you consent to the information management practices described herein. We reserve the right to modify this privacy policy at any time in accordance with our terms and advice you to review it on a regular basis.

Social sharing and feedback

You can share our content on various social networks and websites and leave your feedback. We advice you to review the privacy policy of any such network and website to ensure that it is to your liking. When you comment on products, news, and guides via facebook, a link to your profile will be made publically available in the comment. Prior to commenting, we advise you to make sure that only the information you are willing to share about yourself is publically viewable on the social network in question.

Verification of PayPal Payments

When you make a purchase via PayPal we will collect various information to help us verify the legitimacy of the payment. Specifically, phone number, IP location and shipping address will be automatically collected and used for this purpose. Your card information is protected by PayPal and consequently not accessible to us. We will call each new customer that has made a PayPal payment on the provided phone number and we will ask them to do an email confirmation. If the phone verification call fails, for instance if nobody answers or if the person trying to confirm the order is a minor, we may request digital photocopies of back & front of credit/debit/prepaid card or bank account statement and government issued ID to be emailed to us. We advise you to hide the number on the credit/debit/prepaid card. We will only verify that the card is current and that its name matches the ID. Please observe that photo, name, year, and month of birth on photocopy of the government issued ID must be clearly visible. The photocopies will be permanently deleted from our system as soon as your order has been verified or refunded which may at the most take 3 days. Bear in mind that these measures are taken solely to protect everyone involved from unauthorized transactions.

Delivery information

In case an order necessitates delivery to your in-game account, we will collect your in-game account name during checkout, or alternatively via live chat or email. In case an order necessitates direct access to your in-game account, we will collect your in-game account name, password and pin codes (if applicable) during checkout, or alternatively via live chat or email.

Order status

We will use your email address to send you updates on your order status, receipt of purchase and confirmation of delivery. Your order status is also accessible on this website via the order history section of your registered account. If you have placed an order as a guest you can track that order using our guest tracking. Your order reference must be used to access the guest tracking.

Links to other websites

There are several places throughout our websites where we link to third party websites that do not operate under this privacy policy. We recommend that you review the privacy policy of all third party websites.

Advertisement

We will send you weekly offers via email in case you have manually signed up for our newsletter, placed an order with us and/or registered a user. If you place an order with us or abandon cart we may also send a one off followup email offering time limited discount. The content of our emails will be based on your order history and game preferences and will only pertain to services accessible on our website. You can opt out of advertisement at any time by clicking the one-click unsubscribe link at the bottom of any such email. 

If you like us on facebook or follow us on twitter or we will regularly send you advertisements in your newsfeed for services accessible on this website as well as general online gaming info. You can opt out of receiving any such info by unfollowing or unliking us.

Additionally, when you visit our website there will be a cookie stored on your computer that will allow us to target you with our ads when you visit any website that shows Google advertisements. This cookie has an expiraton time of 30-90 days. You can opt out of our advertisement on Google and it’s search partners by changing your personal google ads settings.

There is also a cookie stored on your computer that allows us to advertise directly in your facebook newsfeed. This cookie has an expiration time of 60-180 days depending on if you ordered something or just visited the website. You can opt out of this advertisement by clicking on the check mark icon situated at top right of ad. 

Storage and security

We protect the privacy and integrity of the information we collect by employing appropriate administrative protocoles, technical safe guards and physical security controls. The information we collect is stored on computers located in a controlled, secure facility protected from physical and electronical unauthorized access, use or disclosure. We transmit the information used by our external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as Secure Sockets Layer (SSL) software, which encrypts the information you input.

Although we follows the procedures outline above, no method of transmission over the Internet or method of electronic storage, is 100% secure. Thus, while we employ commerically available means to protect your information, we can not guarantee its absolute security.

Hotjar

“We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.”

Removing your information

If you wish to delete your account registered with us and/or any order information you must first prove ownership of the email address registered with your account or associated with the orders in question. After that we may need up to 3 days to process the request.

Compliance with legal authorities

To enforce our or a customer’s legal rights, in compliance with local, state, federal and international law, we may disclose information to law enforcement agencies.

Contact information

You may contact us at support@RuneScapeServices.com.